Have you heard about the “adorable” Elf on the Shelf? The story is that he sits on your kids’ shelf, keeps an eye on them and reports back to Santa when they’re being good or bad. The little Elf is constantly on the move (thanks to some stealth moves from Mom and Dad) to remind kids they better behave. Rather than just saying “Santa Claus is watching you,” parents are taking this concept to a whole new level that quite honestly, verges on creepy. Similarly, personalized marketing campaigns are highly valuable, but when taken too far, these mailers can invade your customer’s personal space. Here’s how to avoid crossing that fine line between connecting with your customer and creeping them out.
First, there’s a difference between utilizing your database and abusing your database. Recently, our Agency Manager received a Direct Mailer from a pharmacy that was far too personalized. The mailer specifically mentioned her last five medical prescription purchases in an effort to sell her more, but it only succeeded in invading her privacy. An alternative here would’ve been noticing her last purchases had been for allergy medicine and creating general copy that read, “Breathe easy with our spring discounts.” This type of mailer is still targeted but it doesn’t make your customer feel like you’re watching them, like that aforementioned little elf.
Next, if you’ve ever received an email that starts with “We noticed you read our last email…” then you’ve been hit by Elf on the Shelf Marketing. Knowing who clicks through your emails is a great way to customize information to a highly targeted audience, but that information should stay internal. Thanks to advancements in technology, it’s easy to see who’s reading and clicking through our e-blasts, but divulging this information makes readers feel uneasy.
Don’t get me wrong, I’m certainly no Ebenezer Scrooge, and I do like customized and creative marketing tactics — but there has to be moderation. And when it comes to the actual Elf on the Shelf, I feel like he would’ve given my kids nightmares rather than persuaded them to behave.
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